Customer Service

For over a century, we have remained committed to helping the people and businesses along the lakeshore to improve their financial well-being. 
two men in warehouse

Serving customers since 1898.

As a local business, we are proud to serve along Michigan's lakeshore, making local decisions for the people in our neighborhood and community.

We Strive to Elevate Our Customer Service.

To ensure we are meeting our quality service expectations, we implemented a process to monitor our performance and to identify improvement opportunities. 

As a valued customer, you may receive an email from Customer Service Profiles (CSP) with a request to complete an online survey regarding your recent interaction.  We realize how precious your time is and hope you will take a brief moment to complete the survey with your thoughts and comments, as they are important to us and make a real difference.

We look forward to your feedback and thank you for your valuable input.

Local people helping local communities since 1898.

Welcome to West Shore Bank, where we Make a Difference in your life from generation to generation.