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Fraud Alerts

At West Shore Bank we believe that one of the best ways to arm yourself against fraud is with information. In this section we will provide you with links to articles that will alert you to any schemes you should know about, and inform you of the resources that are available to help you protect your account information. Some of these links are to West Shore Bank articles, others will take you to articles on other informational web sites.

If you think your accounts have been compromised, let us know immediately by calling (231) 845-3500 or (888) 295-4373.

ONLINE RESOURCES
Identity Theft
Federal Trade Commission:  www.ftc.gov
Federal Deposit Insurance Corporation:  www.fdic.gov
Resources from the Government:  www.idtheft.gov

Consumer Fraud
Internet Fraud Information:  www.usa.gov
Federal Bureau of Investigation:  www.fbi.gov
Financial Fraud Enforcement Task Force:  www.stopfraud.gov

Fraudulent Phone Call Claiming Your Debit Card is Locked (UPDATED 8/18/14)

Customer receives a phone call stating their debit card is locked from +45490122.    West Shore Bank and our partners would never contact you in this manner and would not ask you to reveal this type of information over the phone unless you initiated the call.

If you believe that you've been the victim of online fraud, identity theft or a lottery scam, please notify us by either calling 1.888.295.4373 Monday through Friday, 8:00 a.m. – 5:00 p.m. (EST) or use the form found here.

Please include your name, e-mail address, telephone number and a detailed description but DO NOT include any account or security information.  

Another Debit Card Scam (UPDATED 4/8/14)

A recent debit card scam has been identified in our area where an automated recording claims your debit card has been stolen or blocked.  Some people have also been contacted via text message on their cell phones.  West Shore Bank and our partners would never contact you in this manner and would not ask you to reveal this type of information over the phone unless you initiated the call.

If you believe that you've been the victim of online fraud, identity theft or a lottery scam, please notify us by either calling 1.888.295.4373 Monday through Friday, 8:00 a.m. – 5:00 p.m. (EST) or use the form found here.

Please include your name, e-mail address, telephone number and a detailed description but DO NOT include any account or security information.

Debit / Credit Card Compromise (UPDATED 12/19/13)

Target announced today that data of up to 40,000,000 credit and debit cards may have been compromised for customers that shopped in their US stores from November 27 - December 15, 2013.  Due to the number of cards potentially impacted by this breach, it is very important to check your accounts on a daily basis and report any unusual or unauthorized activity to your financial institution.

It is also being reported that phishing emails are circulating that appear to be from Target.  These emails play on the fears of the public that they may have had their card compromised.  Please proceed with caution if you receive any emails from Target.  Do not click on any links in these messages as this action could potentially allow additional access to your personal information.

You can read more about this incident by clicking here.

If you believe that you've been the victim of online fraud, identity theft or a lottery scam, please notify us by either calling 1.888.295.4373 Monday through Friday, 8:00 a.m. – 5:00 p.m. (EST) or use the form found here.

Please include your name, e-mail address, telephone number and a detailed description but DO NOT include any account or security information.

Debit Card Scam (UPDATED 8/29/13)

A recent debit card scam has been identified in our area where an automated recording claims to represent NorthWest and says your debit card has been locked.  You are then asked to enter your card number, expiration date and PIN.  Some people have also been contacted via text message on their cell phones as well.  West Shore Bank and MasterCard would never contact you in this manner and would not ask you to reveal this type of information over the phone unless you initiated the call.

If you believe that you've been the victim of online fraud, identity theft or a lottery scam, please notify us by either calling 1.888.295.4373 Monday through Friday, 8:00 a.m. – 5:00 p.m. (EST) or use the form found here.

Please include your name, e-mail address, telephone number and a detailed description but DO NOT include any account or security information.

Text (SMS) Scam

A recent text message (SMS) scam has been identified in the banking industry in which customers with cell phones receive fraudulent text messages claiming to be from their financial institution. West Shore Bank does not currently send text messages to its customers unless subscribed and requested through mobile banking.

If you recently received a text message on your mobile device, please delete it immediately and DO NOT call the telephone number or open any links. This message is an attempt to obtain your bank account number and was not sent by West Shore Bank.

If you believe that you've been the victim of online fraud, identity theft or a lottery scam, please notify us by either calling 1.888.295.4373 Monday through Friday, 8:00 a.m. – 5:00 p.m. (EST) or use the form found here.

Please include your name, e-mail address, telephone number and a detailed description but DO NOT include any account or security information. 

FBI Warns of Mobile Malware Risks

The Federal Bureau of Investigation has issued a consumer alert warning of malware attacks against mobile devices that run the Android operating system.  Read more here.

Fraudulent E-Mail Claims to be From the FDIC

Watch out for emails to financial institution customers that fraudulently claim to be from the FDIC and attempts to obtain highly sensitive personal information, including bank account information. More information can be found here.
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