1. You have the right to fair treatment, courteous service, and competent assistance in all your dealings with West Shore Bank.

2. You have the right to freedom from unwarranted intrusion into your financial privacy and our guarantee of high standards of confidentiality when it comes to your financial affairs.

3. We respect contracts entered into by you and West Shore Bank. You have the right to full disclosure of terms and conditions, interest rates charged and paid, penalties, methods of calculation, or other information relevant to a contractual relationship.

4. As a customer, you have a right to expect pricing, which reflects good value for the measure of service you receive.

5. If you, a consumer and customer of West Shore Bank, have cause for dissatisfaction, you have the right to prompt, fair, and equitable resolution of your problem. If you are unable to obtain satisfaction through your office, e-mail me and tell me about your problem. I will make sure that your problem will be addressed.